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cancellation policy

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, email). The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB and our obligations in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the cancellation period, it is sufficient to send the cancellation in good time.

The revocation must be sent to: Meisterstück Dental GmbH, Brandenburger Str. 22-24, 51377 Leverkusen info@ms-dentaldepot.de

consequences of revocation

In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation for the loss in value. This may mean that you must nevertheless meet the contractual payment obligations for the period up to the cancellation. Obligations to reimburse payments must be met within 30 days. The period begins for you when you send your cancellation notice, and for us when we receive it.

Special notes:

Your right of withdrawal expires prematurely if the contract is fully fulfilled by both parties at your express request before you have exercised your right of withdrawal.End of the cancellation policy

General Terms and Conditions (GTC)

Contract language: German

Please note that for goods valued at 1000 euros or more, a customs declaration fee of 99 euros will be charged for deliveries outside the EU.

scope

These general terms and conditions apply to all deliveries from Meisterstück Dental GmbH to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity. These general terms and conditions apply exclusively to the business relationship between Meisterstück Dental and the customer. Meisterstück Dental does not recognize any terms and conditions that conflict with or deviate from these terms and conditions and hereby expressly objects to them. Conflicting terms and conditions of the customer are only valid if Meisterstück Dental expressly agrees to them in writing.

contractual partner

The purchase contract is concluded with Meisterstück Dental GmbH, owner: Tobias Baars,

2.1 Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. The products ordered may differ slightly from the products shown in the online shop due to the technical display options; in particular, there may be color differences. After entering your personal data and clicking the "Order with payment" button in the final step of the ordering process, you place a binding order for the goods in the shopping cart. Confirmation of receipt of the order follows immediately after the order has been sent. The purchase contract is concluded with our delivery confirmation or delivery of the goods. If you do not receive a delivery confirmation or delivery from us within 2 weeks, you are no longer bound to your order.

partial deliveries

We are entitled to make partial deliveries as long as this is reasonable for you. Additional shipping costs will only be incurred if expressly agreed.

cancellation policy

4.1 Right of withdrawal

You can revoke your contractual declaration within two weeks without giving reasons in text form (e.g. letter, fax, email) or - if the item is handed over to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Section 312c Paragraph 2 BGB in conjunction with Section 1 Paragraphs 1, 2 and 4 BGB-InfoV and our obligations in accordance with Section 312e Paragraph 1 Sentence 1 BGB in conjunction with Section 3 BGB-InfoV. To comply with the cancellation period, it is sufficient to send the cancellation or the item in good time.

The revocation must be addressed to:

Meisterstück Dental GmbH, Brandenburger Str. 22-24, 51377 Leverkusen, Info@ms-dentaldepot.de

4.2 Consequences of revocation

In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the item as if it were your own property and refraining from doing anything that impairs its value. Items that can be sent by parcel must be returned at our risk. You must bear the cost of returning the goods if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the item, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you. Items that cannot be sent as a parcel will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins when you send your cancellation notice or the item, and for us when we receive it.

retention of title

The delivered goods remain our property until full payment has been made.

delivery times

The standard delivery time for stock items is approximately 2-3 working days. If you order before 2 p.m., we normally deliver the following working day. If the goods are not in stock when you order, we will order the goods immediately, inform you immediately and provide you with the expected delivery date.

shipping costs

You can find our current shipping costs here: Shipping / Delivery.

payment methods

Paypal, bank transfer.

warranty

The warranty is provided in accordance with statutory provisions. Information about any additional manufacturer warranties can be found in the product documentation.

choice of law

The law of the Federal Republic of Germany applies exclusively.

online dispute resolution platform

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged and generally not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Important note for hardware products

If license costs or update/upgrade costs arise in connection with hardware products (e.g. scanners, etc.), these must be clarified directly with the manufacturer. Meisterstück Dental only sells the hardware once.

data protection

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

Responsible body according to Article 4 Paragraph 7 GDPR Meisterstück Dental GmbH Contact: Tobias Baars, Brandenburger Str. 22-24, 51377 Leverkusen, Info@ms-dentaldepot.de

rights of those affected

You have the right at any time to receive information about the origin, recipient and purpose of your stored personal data, if this is collected. You also have the right to request the correction, blocking, objection to the processing of your data, restriction of data processing (if we are not yet allowed to delete your data due to legal obligations), the right to data portability or the deletion of this data. If you have given us your consent, you can revoke it at any time with effect for the future. You can contact the supervisory authority responsible for you with a complaint at any time: https://www.bfdi.bund.de.

Changes to our data protection policyWe reserve the right to adapt this data protection declaration as required (e.g. in the event of legal changes or to expand our offerings). The data protection declaration currently published here will apply to your next visit.

Questions to the Data Protection Officer

If you have any questions about data protection, please contact us at the contact address above.

server log files

When you access our website, your Internet browser automatically transmits data to our web server for technical reasons. In this context, the date and time of access, the URL of the referring website, the requested file, the amount of data transferred, the browser type and version, the operating system of the accessing computer and its IP address are logged. The data transmitted for technical reasons is evaluated, stored and then deleted exclusively for statistical purposes. It is not possible for us to assign this data to a specific person and this does not happen.

Contact form / registration (if available)

If you register on our website or send us inquiries via the contact form, your details from these forms will be saved and processed for processing purposes and for possible follow-up questions. Your details will not be passed on to third parties. For security reasons and to protect the transmission of confidential content, our site uses SSL encryption via HTTPS. To provide any paid services, we will ask for additional data, such as payment details, in order to be able to process your order. We store this data in our systems until the statutory retention periods have expired.

cookies

We do not use our own cookies on our website. Only third-party cookies are used (e.g. through Google products). Cookies are small text files that are stored on your hard disk in the browser you use. In general, you can deactivate/edit the use of cookies at any time via the settings in your browser. You have the option of determining at any time in the browser you are using whether and, if so, which cookies are stored.

integration of Google Webfonts

Our site uses web fonts provided by Google to display fonts. For this purpose, the browser you use must connect to Google's servers. This allows Google to know that our website was accessed via your IP address. Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

integration of videos

If we embed videos on our website, we use the video plugins from Vimeo or YouTube (hereinafter referred to as the provider). When you visit one of our pages equipped with a video plugin, a connection is established to the provider's servers. Information about the page visited and your IP address are transmitted to the provider. This also applies if you are not logged in to Vimeo or YouTube or do not have an account with the provider. If you are logged in to your Vimeo or YouTube account, you allow the provider to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your account.