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You may withdraw your contractual declaration within 14 days without giving reasons, in text form (e.g. letter, email). The period begins once you have received these instructions in text form, but not before the contract has been concluded and not before we have fulfilled our information obligations under Article 246 § 2 in conjunction with § 1 (1) and (2) EGBGB and our obligations under § 312e (1) sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Sending the withdrawal in good time is sufficient to meet the deadline.

Please send your withdrawal to:
Meisterstück Dental GmbH · Brandenburger Str. 22-24 · 51377 Leverkusen · info@ms-dentaldepot.de

In the event of a valid withdrawal, services received on either side must be returned, and any benefits derived (e.g. interest) must be surrendered. If you cannot return the service received in whole or in part, or only in a deteriorated condition, you may have to compensate us for the lost value. This can mean that you still have to fulfil the contractual payment obligations for the period until withdrawal.

Obligations to refund payments must be fulfilled within 30 days. The period begins for you with sending your declaration of withdrawal, and for us with its receipt.

Your right of withdrawal expires early if the contract has been fully performed by both sides at your express request before you have exercised your right of withdrawal. End of the withdrawal instructions.

These General Terms and Conditions (T&Cs) apply to all deliveries by Meisterstück Dental GmbH to consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.

Only these General Terms and Conditions apply to the business relationship between Meisterstück Dental and the customer. Conflicting or deviating terms are not recognised unless Meisterstück Dental expressly agrees to them in writing.

The purchase contract is concluded with Meisterstück Dental GmbH, owner: Tobias Baars.

2.1 Conclusion of contract — The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. Delivered products may differ slightly from the online representations for technical reasons, in particular small colour variations.

By entering your personal details and clicking the "Order with obligation to pay" button in the final step of the order process, you place a binding order for the goods in your cart. Receipt of your order is confirmed immediately. The purchase contract is concluded with our shipping confirmation or delivery of the goods. If you do not receive a shipping confirmation or delivery within 2 weeks, you are no longer bound by your order.

Partial deliveries — We are entitled to make partial deliveries where reasonable for you. No additional shipping costs apply unless expressly agreed.

4.1 Right of withdrawal — You may withdraw your contractual declaration within two weeks without giving reasons, in text form (e.g. letter, fax, email) or — if the item was handed over before the deadline — by returning the item. The period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (for recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before we have fulfilled our information obligations.

Please send your withdrawal to:
Meisterstück Dental GmbH · Brandenburger Str. 22-24 · 51377 Leverkusen · info@ms-dentaldepot.de

4.2 Consequences of withdrawal — In the event of a valid withdrawal, services received on either side must be returned and any benefits derived (e.g. interest) surrendered. If you cannot return the service in whole or in part, or only in a deteriorated state, you may have to compensate us for the lost value — this does not apply where the deterioration is solely due to the inspection of the item as you would have been able to do in a physical shop.

Items that can be sent by parcel are to be returned at our risk. You bear the return cost if the delivered goods match the order and the price of the item does not exceed EUR 40. Otherwise, return is free of charge. Items not suitable for parcel shipping will be picked up from you. Payment refunds must be made within 30 days.

Retention of title — Delivered goods remain our property until payment in full.

Delivery times — Standard delivery for in-stock items is approximately 2–3 working days. For orders placed by 2 pm we normally deliver on the following working day. If an item is out of stock at order time, we will order it immediately, inform you promptly and advise the expected delivery date.

Shipping costs — Our current shipping costs are listed under Shipping / Delivery.

Payment methods — PayPal, bank transfer.

Warranty — Warranty is provided in accordance with the statutory provisions. For information on any additional manufacturer warranties, please refer to the product documentation.

Choice of law — The law of the Federal Republic of Germany applies exclusively.

Online dispute resolution — The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are neither obliged nor generally willing to participate in dispute-resolution proceedings before a consumer arbitration board.

Important notice for hardware products — If licence costs or update/upgrade costs arise in connection with hardware products (e.g. scanners), these must be settled directly with the manufacturer. Meisterstück Dental sells only the hardware, as a one-off.

You have the right at any time to receive information about the origin, recipients and purposes of your stored personal data. You also have the right to request the correction, blocking, objection to processing, restriction of processing, right to data portability, or deletion of this data.

If you have given us consent, you may withdraw it at any time with effect for the future. You can lodge a complaint with the data-protection supervisory authority responsible for you at any time: https://www.bfdi.bund.de

We reserve the right to adapt this privacy policy as needed (e.g. in case of legal changes or to extend our offering). The version currently published here applies to each new visit.

If you have questions about data protection, please contact us at the address above.

When you access our website, your browser automatically sends data to our web server for technical reasons. This includes the date and time of access, the URL of the referring page, the requested file, the amount of data transferred, browser type and version, the operating system of the device, and its IP address. These data are evaluated solely for statistical purposes and then deleted. We cannot and do not match these data to any specific person.

If you register via our website or send us an enquiry via the contact form, the information you provide is stored and processed for the purpose of handling your enquiry and any follow-up questions. We do not pass your information on to third parties. Our site uses SSL encryption over HTTPS to protect the transmission of confidential content.

We do not use our own cookies on this website. Only cookies from third parties are used (e.g. Google services). Cookies are small text files stored on your hard drive by the browser you use. You can disable or edit the use of cookies in your browser settings at any time.

Our site uses Web Fonts provided by Google to display typefaces. To do so, your browser must connect to Google's servers. Google thereby obtains the information that our website has been accessed via your IP address.

More information: developers.google.com/fonts/faq · Google privacy policy: google.com/policies/privacy

Where we embed videos on our website, we use the Vimeo or YouTube video plug-ins. When you visit one of our pages equipped with a video plug-in, a connection is established with the provider's servers. In doing so, information about the visited page and your IP address is transmitted to the provider.

This also applies if you are not logged in to Vimeo or YouTube or do not have an account with the provider. If you are logged in to your account, you enable the provider to assign your browsing behaviour directly to your personal profile. You can prevent this by logging out of your account.